Linux System Administrator

Professional Services & Support · Philadelphia, Pennsylvania
Department Professional Services & Support
Employment Type Full-Time
Minimum Experience Experienced

About Proscia

Pathology is at the center of medicine, and is undergoing a profound transformation as the final frontier of digitization in healthcare. We started Proscia to accelerate pathology’s transition from microscope to images, and to use that data to change the way we think about cancer. We can’t change medicine alone. That’s why we’re looking for curious thinkers. Big dreamers. Developers, evangelists, pathologists, and scientists. Exceptional talent to help us use great power for good and advance humankind.

 

At Proscia, we push the limits of medicine and technology, solving problems the world has never solved before. We build software used by thousands of scientists and pathologists, who work on the front lines of fighting big enemies, like cancer, for patients around the globe. To accelerate our vision, Proscia has raised $72MM in funding from great investors like Highline Capital Management, Triangle Peak Partners, Alpha Intelligence Capital, Scale Venture Partners, Hitachi Ventures, Flybridge, and more.


About the role
In this role, you shall deliver support to customers internal and external customers on Linux and related issues. This position is crucial to ensure robust technical support is provided to the PS & Support team and our customers. You contribute your knowledge and expertise about IT solutions in customer-facing activities. Based on your deep knowledge of Linux, you have created a world-class customer experience for our customers.

Key Responsibilities
Your focus will be on Support. As Linux System Administrator, your responsibilities are:


Requirements:

• Associate degree in technology-related field with 2 years of related work experience; 4 years of work experience may be substituted for the degree requirement. Bachelor’s degree preferred.
• 2-4 years of related work experience designing, developing, and performing Linux system administration duties.
• Experience performing systems administration tasks on RedHat Enterprise Linux 7 and 8, as well as derivative distributions on various vendor hardware platforms.
• Experience performing systems administration tasks on Ubuntu 20 and above
• Basic networking skills, including TCP/IP, DNS, and DHCP.
• Able to analyze data, resolve problems and make decisions independently, and work in a team environment.
• Knowledge of restoration/storage services (i.e., NetApp/EMC hardware, software, tape management, disaster recovery practices)
• Knowledge of Scripting and Automation (i.e., Ansible, Perl, Bash, PowerShell, Shell Scripting, etc.)
• Have extensive experience installing, configuring, administering, and troubleshooting Linux Operating Systems.
• Familiarity with Linux environment automation tools (Ansible, Puppet, Chef, Salt).
• 2 years of experience with Cloud-native technologies (AWS, Azure, Google Cloud)
• 2+ years of experience with AWS technologies (e.g. EC2, ECS, EKS, ALB, RT 53 etc.)
• Experience with Docker and Kubernetes
• Ability to communicate effectively in both oral and written forms.


Service Delivery related:
• Reviewing feedback from customers, compiling and analyzing support data, and recommending technical changes as appropriate
• Successful implementation and customer support within the agreed-upon time frame of the delivered digital pathology solution.
• Providing remote support to installed base, contributing to knowledge transfer within the functional group and Concentriq systems as required. Maintain ongoing knowledge of Proscia’s application and client’s environments
• Participate in status calls with Client and Proscia’s representative as needed
• Participate in handling external and internal customer issues to resolution.
• Create knowledge base articles
• Monitor service desk queue for L3 and assist phones, and respond/resolve within agreed SLAs


Beyond just work

Being a Proscian means believing in a mission, overcoming challenges in the journey together, and sharing in what success brings. We believe that every major growth period creates an exceptional career runway. We’re here to change the world together, and empower each other to become our best selves in the process.


As a company in the healthcare field, we want our people to be happy and healthy, in and out of the office. In addition to competitive pay, we ensure everyone on our team is supported with savings, schedule, and insurance options that promote long-term health and personal growth.

At Proscia, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Proscia is proud to be an equal opportunity workplace.

Thank You

Your application was submitted successfully.

  • Location
    Philadelphia, Pennsylvania
  • Department
    Professional Services & Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced